A2Z Increases Uptime, and Reduces Overall Costs So an Appraisal Firm in White Plains Now Wins More Business.

Norman Hubbard and Associates, is a nationwide real estate appraisal and management service in White Plains, NY. They’ve operating since 1991with the goal of providing the most accurate real estate appraisals and finest customer service in the industry.

With 20 employees nationwide, they pride themselves on appraisal service that’s timely, accurate, and efficient. Today they manage hundreds of real estate appraisers across the country for banks and lending institutions.

James Norman, President and CEO, wanted to grow his company, and knew that he needed the best IT Managed Service Provider (MSP) to do this.

The Problems

  • The company was struggling with IT issues of all kinds and needed complete service and support.
  • When his server failed, Jim discovered that he didn’t have the reliable backups he needed. He was told by another IT company that it would cost him over $25,000, and over 6 weeks to get his business back up and running.
  • The backup solution he got from Dell was wrong for the server they sold him.
  • Jim had been used to paying for a great deal of development time, and didn’t get what he paid for.

In Jim’s words: “My previous MSP would repair one thing and often break another.”

The Solution

Jim was obviously getting bad advice. He was referred to A2Z by a colleague in the real estate industry, and, today, he is so glad he contacted us.

Jim— “I’ve worked with others, and they weren’t nearly as reliable or competent as A2Z.”

We started off by getting Jim’s company back on their feet. Then he asked us to take over his order management website portal that he invested a great deal of time and money into, which couldn’t be upgraded, and wasn’t capable of serving his current client base.

After an assessment of his IT needs we implemented the following solutions:

  • 24/7/365 Network, Server, and Desktop Monitoring Patching, Security and Help Desk
  • Business Continuity Disaster Recovery Systems
  • UTM Firewall bandwidth monitoring, Employee engagement
  • Staff security Training
  • Business Intelligence
  • MS SQL Reporting Services
  • Data Warehousing
  • Ongoing Service and Support for these solutions

Today

We changed the pricing model so Jim knew what his costs were, and so he wouldn’t get painful billing surprises.

Not only were we able upgrade Jim’s system and resolve budget issues, we increased his uptime and reduced overall costs so he could win more business.

Jim — “A2Z is extremely competent and a very reliable source. They always find the problem that we can’t locate, it’s amazing!… I would definitely recommend them—My reasons other than stated above would be:  Don’t take a chance or gamble with any IT issues in your business, just get it right the first time, and use the A2Z team of experts!”

As Jim Says: Don’t take a chance or gamble with your IT issues.  Just get it right the first time.  Use the team of experts at A2Z!

For a complimentary assessment of your IT needs, contact us at: (914) 821-5660 or info@a2zbusinessit.com

Sign Up for A2Z Latest News, Events and Special Offers.

Do you want to capitalize on better IT solutions for your business future?

Contact Us to Get Started

  • 500 West Putnam Avenue Suite 400, Greenwich, CT, 06830
  • 2125 Albany Post Road, Suite 204, Montrose NY 10548

CT: (203) 489-2532 Westchester: (914) 821-5660 Fax: (203) 883-6602

Fill out the form below and an A2Z IT expert will contact you right away

Computer Support in Westchester