Terms of Service

1. Acceptance of Terms

By accessing or using the A2Z Business IT website or services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our website or engage with our services.

2. Description of Services

A2Z Business IT provides cybersecurity, managed IT services, automation, consulting, troubleshooting, and related business technology support. Services may include:

• Cybersecurity monitoring and remediation
• Managed IT support and maintenance
• Server, cloud, and network management
• Workflow automation solutions
• Technology consulting and advisory services

Services may change, expand, or be updated at any time.

3. Use of Website

You agree not to use the website:

• For unlawful purposes
• To upload malicious code, viruses, or harmful software
• To attempt unauthorized access to systems, networks, or data

You must be at least 18 years old to use this website or submit information.

4. Client Responsibilities

If engaging in services with A2Z Business IT, you agree to:

• Provide accurate and complete information
• Maintain necessary backup copies unless contractually included
• Ensure compliance with local, state, and federal regulations
• Notify us immediately of suspected cybersecurity issues

A2Z Business IT is not responsible for client-side negligence or failure to maintain secure practices.

5. Service Agreements & Contracts

Some services require a written agreement, contract, or Managed Services Agreement (MSA). Where a contract exists, the terms of that agreement supersede this general Terms of Service.

6. Intellectual Property

All content on this website including text, images, logos, graphics, and software remains the property of A2Z Business IT or its licensors. You may not:

• Copy, distribute, or reproduce content without permission
• Reverse engineer or attempt to extract source code
• Use trademarks or branding without authorization

7. Payments, Billing & Refunds

Where applicable:

• Payment terms will be outlined in your service agreement
• Late fees may apply for overdue invoices
• Certain services are non-refundable, including cybersecurity incident response, completed consulting sessions, and custom automation builds
• Refund policies for digital or recurring services are defined by your specific contract

8. Service Availability & Uptime

While A2Z Business IT strives for industry-leading uptime and reliability, we do not guarantee:

• Uninterrupted service
• 100% cybersecurity threat prevention
• Protection against client misuse, negligence, or third-party outages

We are not liable for disruptions caused by:

• Internet service providers
• Cloud providers or software vendors
• Acts of nature or force majeure

9. Limitation of Liability

To the fullest extent permitted by law, A2Z Business IT is not liable for:

• Loss of data
• Business interruption
• Security breaches due to client-side mismanagement
• Indirect, incidental, or consequential damages

Our total liability will not exceed the amount paid for services within the previous 3 months.

10. Third-Party Services

We may use third-party providers for hosting, analytics, cybersecurity tools, and automation platforms. We are not responsible for their performance, availability, or privacy practices.

11. Privacy Policy

Your use of the website is also governed by our Privacy Policy . Please review it for details on how we collect and use data.

12. Termination of Use

We reserve the right to terminate access to the website or services at any time for:

• Violations of these Terms
• Abuse or misuse of systems
• Illegal or harmful activity

13. Governing Law

These Terms are governed by the laws of the State of New York, United States. Any disputes will be resolved in the applicable courts of that state.

14. Changes to Terms

We may update these Terms at any time. Changes will be posted with an updated Effective Date. Continued use of the website constitutes acceptance of updated Terms.

15. Contact Us

For questions regarding these Terms, contact: